Initial Consultation Fee:

• Our agency charges a non-refundable fee for the initial consultation and assessment of your marketing needs. This fee covers our time, expertise, and resources dedicated to evaluating your requirements and providing recommendations.

Retainer Fees:

• Our agency works on a retainer basis for ongoing marketing services. Retainer fees are payable monthly and are non-refundable unless otherwise specified below.
• If you choose to terminate the contract before the agreed-upon term, any unused portion of the retainer fee will not be refunded.

Project-Based Fees:

• For specific projects, such as website development or social media campaigns, our agency may require a deposit or upfront payment before commencing work.
• Deposits or upfront payments are non-refundable, except under the following circumstances:
  • If the project is canceled by the client before any work has begun, a refund of the deposit may be considered, minus any non-recoverable expenses incurred by the agency.
  • If the agency fails to deliver the agreed-upon services outlined in the contract, a refund of the deposit or a portion thereof may be provided after a reasonable attempt to rectify the situation.

Performance-Based Fees:

• In cases where our agency offers performance-based pricing, specific conditions and benchmarks will be outlined in the contract.
• Refunds or adjustments to fees may be considered if the agreed-upon performance metrics are not met. Such refunds or adjustments will be evaluated on a case-by-case basis.

Contract Terms:

• Our agency’s refund policy is also subject to the terms and conditions outlined in the contract between the agency and the client.
• Any breaches of the contract by either party may result in modifications to the refund policy, as stated in the contract.